Our customer service is a big deal.

1. If our products have quality problems, we will send parts for free, and we will bear the postage.

2.  If our clients need documents needed for marketing or tender. We will fully support and provide videos and pictures of the corresponding products, as well as installation instructions.

Guarantee Policy

All products have a 3~5-year warranty.

Reporting Damages

If your shipment arrives damaged, promptly contact our Customer Service representatives. It is very important to let us know for the very first time.  We will give options accordingly, such as resending or giving you a money refund. etc.  As exporting shipping is long and expensive, we don’t suggest returning, we will find good solutions that make both of us happy.

Technical support

If you need technical support/assistance, our experienced engineer will give you solutions even if you put an order from us or not. We’d like to help in any case.

We are pleased to answer any Customer Service questions or concerns. Customer Service representatives are very knowledgeable and can assist you with whatever concern you may have. You may contact us via:
E-mail: service@merrymedical.com
Telephone: +86-10-60846004
Beijing Office No. 6562 Building 6 NO. 17, Yunshan south Road, Industrial Development Zone, Tongzhou District, Beijing, China
Business Hours: 9 am-6 pm Mon – Friday

Still, have questions? Visit our complete Frequently Asked Questions section.